Order Issues

All orders received by 6pm (Monday to Friday inclusive) will be dispatched that day and arrive on the next working day.

A working day is Monday to Friday excluding bank holidays.

For subscription orders we'll let you know a week before every subscription is due for dispatch and so you can change, amend, pause or cancel your upcoming subscription order. We will then confirm your subscription three days prior to dispatch, at which time the order will not be able to be changed and will proceed for delivery. We will send you confirmation when your subscription order has been dispatched, including a tracking number.

Our courier partner is DPD, the UK's leading parcel delivery service.

After your order has been prepared by our warehouse you will receive an email directly from DPD with tracking information including the following options to amend your delivery:

• - change of address
• - change of delivery date
• - nominate a safe delivery place or neighbour
• - redirect to a pick up point
• - upgrade delivery to a weekend slot

We're sorry you don't have your order yet. Please check the email you will have received from our delivery partner DHL to see the status of your order. If it's showing delivered it may have been delivered to a neighbour so it's worth checking quickly if that's the case.

If not, please contact us at support@miraculousmeals.co.uk including your delivery number and the email you used to make the purchase and we'll be in touch to help get your parcel to you ASAP.

We’re very sorry this has happened, and we’ll get it fixed for you right away. To help us get this resolved please take a picture of the contents of your box and a picture of the packaging slip and contact us at support@miraculousmeals.co.uk

We’re really sorry this has happened. We know how frustrating it must be. We want to make this right and also get to the bottom of how it happened. Please contact us at support@miraculousmeals.co.uk and include the following:

- Picture of the box from the outside with visible label
- Picture of the box from the inside to verify if the damage occurred due to packing
- Picture of all damaged goods

We’ll then be in touch right away to get it resolved.

Unfortunately, once an order is submitted, it cannot be cancelled as all packages are immediately prepared and loaded onto pallets in our warehouse. If you wish to return your package that’s fine we'll accept your return, no quibble. Just email our customer service team at support@miraculousmeals.co.uk with:

• Your order number
• The items that you would like to return
• The reason for return
  

We'll then be in touch right away to get your return finalised.